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Frequently Asked QuestionsWhy should I go global with International Checkout?More US Retailers have Chosen International Checkout than Any Other Global Solution! Here's why:Guaranteed Payment in US Dollars Fulfillment to Over 250 Destinations Worldwide Customs Clearance and Guaranteed Landed Cost Absolutely No Fees to the Merchant World Class Multi-Lingual Customer Service Customers Settle in their Local Currency [back to top] What Does It Cost?Nothing!There are absolutely no fees. Going global with International Checkout is FREE and there is no long term commitment. [back to top] How does integration work and how long does it take?It's easy and takes less than a day!By simply placing a few lines of code and an International Checkout button on your Shopping Cart page, the contents of the cart will seamlessly transfer to your International Checkout landing page. Most merchants are able to implement the code and start accepting international orders in less than one day. [back to top] How do I Partner with International Checkout?Contact Us!To become an International Checkout Partner, click here. [back to top] How do international customers shop on my site?Exactly like your domestic customers do! Customers from around the globe will shop directly on your website and place their desired items in your shopping cart. With the click of an International Checkout button, the contents of the shopping cart will be seamlessly transferred to your customized International Checkout page.[back to top] How do international customers checkout?It's fast and easy on our single page checkout form! International Checkout's AJAX-driven single page checkout is user friendly and designed to maximize conversions. Customers get real-time price quotes and settlement in their local currency to any destination in the world, including Duties and Taxes at a guaranteed rate.[back to top] What payment methods are offered?A full range of payment options! Customers may select to pay in their own local currency with Visa or Master Card. Additionally, they may pay via American Express, Discover, JCB, PayPal, Moneybookers, or Bank Transfer.[back to top] How do international customers track their order progress?We keep them updated every step of the way! From the moment your international customers submit an order until the moment that order arrives on their doorstep, they are pro-actively and professionally informed of their order's progress by our world-class multi-lingual customer service team. A customer login is also provided, enabling customers to view their order history and check the latest status and tracking updates.[back to top] Why do you recommend a discount on merchandise?To increase your order volume! (A discount is never required, but we highly recommend it) In order to remain profitable and continue to serve our merchant partners for many more years to come, International Checkout must collect a margin over the merchandise value. This margin is built into the international customer's Shipping and Handling fee and is added to our deeply discounted shipping rates.When you provide a discount to International Checkout, that discount is passed along to the international consumer, in its entirety, in the form of a reduced shipping and handling fee. Six years of data confirms that providing a discount direct positive impact on your international order volume. [back to top] Why do you request free domestic shipping to your depot?We pass along the savings to the international customers! While providing free domestic shipping to our Los Angeles area depot is not required, we do encourage our merchant partners to do so. Free standard / ground shipping is passed on to the international customers, so they are not subject to both domestic and international shipping fees.[back to top] What destinations does International Checkout serve?We ship worldwide! International Checkout serves customers in over 250 destinations, including APO / FPO and US Territories.What if a customer in the USA wants to ship to an international destination?We will accept the US credit card and ship anywhere in the world![back to top] What if an international customer wants to ship within the USA?We will accept the international credit card and will arrange the domestic shipping![back to top] What if the customer's Billing and Shipping addresses don't match?That's OK, International Checkout will process the order! We understand that people travel, move, and want to send gifts to their loved ones far away. International Checkout allows customers in any country to ship to any other country they choose, subject to the approval of our payment verification team.[back to top] What shipping options are offered?Customers may choose Standard or Priority shipping!Real time price quotes for both Standard and Priority shipping are provided at checkout. Most shipments up to 5 lbs. receive a complimentary priority upgrade due to the deeply discounted rates received from our carriers. Average transit times, assuming normal customs clearance, from the day packages are shipped from the International Checkout depot:
Are packages trackable and insured?Yes!Customers receive a shipping confirmation and tracking details as soon as their order ships. [back to top] Does International Checkout include Duties and Taxes?Yes, international customers have the option to include Duties and Taxes!Providing international customers with the option to pre-pay duties and taxes at a guaranteed rate gives the customer visibility and control over their shopping experience. While the ease of pre-paying duties and taxes at a guaranteed rate appeals to many; some savvy international shoppers prefer to pay landed cost upon delivery. [back to top] What about customs compliance?International Checkout handles it all!As experts in customs compliance, International Checkout provides customs documentation, tariff codes, commercial invoices, denied party screening, and screening for restricted merchandise. [back to top] What if the customer refuses or abandons the package?You assume no risk!International Checkout will handle everything. We will employ due diligence to get the matter resolved and the merchandise delivered. [back to top] What currencies do you support?We offer settlement in 33 local currencies!
[back to top] What about currency fluctuation and exchange rates?Neither the Merchant nor the Customer bears any risk!International Checkout guarantees the exchange rate displayed at checkout throughout the lifecycle of the transaction – no matter when the order ships. [back to top] How does International Checkout place orders on behalf of international customers?Exactly like any other domestic order on your site! International Checkout has a purchasing team that works around the clock placing orders on our merchant partners' sites on behalf of international customers, following the domestic checkout procedures that are already in place, shipping to our California depot.[back to top] How does International Checkout pay its Merchant Partners?We pay in guaranteed US Dollars! When our purchasing team checks out on your site, they will pay with a US corporate credit card. Merchant partners never need to extend credit or terms.[back to top] What happens when International Checkout receives the merchandise?We inspect, re-pack, and ship the order that same day! Each package is opened and inspected for damage and accuracy (correct color, size, etc.). Then, the merchandise is re-packed and processed for shipment. The end customer receives a shipping confirmation and tracking number that same day.[back to top] How are Returns and Exchanges handled?We facilitate Returns and Exchanges in accordance with the policies already posted on the merchant's site! International customers must submit a Return Authorization request to International Checkout. Our RMA specialists will then determine whether the merchandise is eligible for return based upon the merchant's existing Return and Exchange policies. When an RMA is issued, the customer ships the merchandise to our depot. The merchant will process the return or exchange exactly the same as it would any other domestic order.[back to top] Does International Checkout help promote my site to its customer base?Yes, we promote you to our tens of thousands of loyal customers!Our stellar six year track record boasting the best US retailers, world class customer service, and fastest reliable shipping has gained us a loyal following. Our international customers use our partner directory, located at www.InternationalCheckout.com as a resource to browse and discover new US stores that will ship to them. We also send email campaigns on a regular basis, promoting our partners. Every Order Confirmation email sent to customers of every one of our merchant partners, contains links to all of our partner stores. So, every International Checkout order placed promotes your site! [back to top] Can I market to my customers?Yes, we provide all of the information you need!Our Partner Login provides all of our merchant partners with reporting features. Reports include customer email addresses and order details for all shipped orders. Report data can be exported. [back to top] |
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